Systems Engineer – Windows & Azure Focus

GSPANN is hiring a Systems Engineer to manage Windows Server and Azure infrastructure, drive automation through PowerShell scripting, and lead incident response during shift operations.

• Manage Windows Server environments (2016, 2019, and 2022), including installation, configuration, patching, upgrades, and troubleshooting.
• Optimize server health, performance, and capacity through proactive monitoring, flagging risks before they cause incidents.
• Drive troubleshooting across adjacent dependencies, including network, storage, virtualization, security, and applications, to isolate root cause while retaining primary ownership of Windows and Azure systems.
• Manage AD, Group Policies (GPO), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and related identity services, including user accounts, security groups, service accounts, and access controls.
• Support AD integrations with cloud and enterprise applications, resolving authentication, authorization, and directory-related issues.
• Manage Azure Virtual Machines (VMs), Virtual Networks, Storage, Backup, and Recovery services.
• Support Azure Active Directory (Azure AD), Azure Security, monitoring, and governance initiatives.
• Collaborate on hybrid cloud environments that integrate on-premises infrastructure with Azure services, and contribute to cloud migration, optimization, and modernization projects.
• Support virtualized infrastructure underlying Windows environments by applying VMware knowledge to troubleshooting, and coordinate with virtualization teams on VM provisioning, performance, and resource issues.
• Drive automation as a core responsibility, building and maintaining PowerShell scripts and Azure automation for provisioning, patching, monitoring, and recurring administrative tasks.
• Develop an automation and Artificial Intelligence (AI) mindset, using AI-assisted tools for scripting, troubleshooting, documentation, and operational efficiency.
• Implement automated, permanent fixes for recurring issues to reduce repeat incidents and manual effort.
• Manage the end-to-end patching lifecycle for Windows Server environments, covering planning, testing, scheduling, and execution.
• Drive vulnerability remediation in coordination with security teams, tracking findings through to closure within Service Level Agreement (SLA) timelines.
• Implement and maintain security hardening and compliance standards across Windows infrastructure, including compliance benchmark alignment and audit support.
• Support security assessments, compliance reporting, and remediation tracking.
• Lead shift operations as the primary escalation point for critical Windows and Azure incidents, directing troubleshooting efforts and coordinating resolution across technology teams.
• Drive root cause analysis (RCA) and problem management, implementing preventive, automated measures to reduce recurring issues rather than relying on one-off workarounds.
• Ensure adherence to SLAs, operational procedures, and escalation protocols.
• Support enterprise Managed File Transfer (MFT) platforms such as MOVEit, troubleshooting transfer failures, connectivity issues, and performance bottlenecks.
• Collaborate with application owners and business stakeholders on secure data exchange requirements.
• Manage ticket resolution end to end, including RCA.
• Build and maintain technical documentation, Standard Operating Procedures (SOPs), and knowledge articles.
• Support shift operations, on-call rotations, and production support activities.
• Collaborate with global infrastructure, network, security, and application teams, working closely with the Level 3 (L3) team to operationalize new designs and automation solutions.
• Drive personal readiness for expanded L3 responsibilities through proactive ownership and initiative.

• Hold certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect, Microsoft Certified: Windows Server Administration, or ITIL Foundation, which is an advantage.
• Bring 5+ years of in-depth, hands-on experience in Windows systems administration.
• Demonstrate strong expertise in Windows Server administration (2016, 2019, 2022), AD, DNS, DHCP, and Group Policy.
• Apply strong expertise in Azure infrastructure services, including networking, storage, and virtual machine administration, and Azure AD (Entra ID).
• Manage Windows security and hardening, server monitoring, and performance management practices.
• Develop backup and disaster recovery solutions for Windows and Azure environments.
• Utilize PowerShell scripting for automation and operational efficiency, including Azure automation tools to reduce repetitive administrative work.
• Work with VMware-based virtualized infrastructure to troubleshoot and support underlying systems.
• Apply working knowledge of patching, vulnerability remediation workflows, and security compliance practices, including compliance frameworks and benchmarks for Windows environments.
• Bring experience with cloud migration and infrastructure modernization initiatives.
• Manage Incident, Problem, Change, and Service Request processes.
• Demonstrate exposure to Information Technology Infrastructure Library (ITIL) processes and enterprise support environments.
• Work with shift-based operations, leading critical production incidents as needed.
• Utilize AI-assisted tools to accelerate scripting, troubleshooting, and documentation.
• Bring experience with MOVEit or equivalent enterprise MFT platforms, which is an advantage.
• Work with organizations operating as a Global Capability Center (GCC), Build-Operate-Transfer (BOT), or Managed Services environment.
• Demonstrate knowledge of cybersecurity controls and compliance standards.
• Work with automation tools and Infrastructure as Code (IaC) practices.