SAP Access Management Specialist (French/German)

SAP Access ControlSAP Identity Management (IDM)SAP Identity and Access Governance (IAG)Information Technology Infrastructure Library (ITIL)ServiceNowUser ProvisioningAccess Policy ManagementIncident ResolutionFrench/German Language SkillsSAP Ticketing Tools

Description

GSPANN is hiring an SAP Access Management Specialist to support SAP Access Control, IDM, and IAG systems. The ideal candidate will manage user provisioning and incident resolution, while effectively communicating with French or German-speaking stakeholders.

Roles and Responsibilities

  • Deliver Level 1 (L1) support for SAP Access Control, SAP Identity Management (IDM), and SAP Identity and Access Governance (IAG) to maintain secure and compliant access across SAP applications.
  • Help implement and enforce access control policies that protect sensitive data and align with regulatory standards.
  • Configure and manage SAP IDM and IAG solutions to simplify user provisioning and streamline access management workflows.
  • Interpret and communicate with users using basic knowledge of French or German, or by leveraging Google Translate to bridge language gaps.
  • Log, track, and resolve incidents and service requests related to SAP access management efficiently.
  • Provide technical support for user access issues, troubleshooting errors and guiding resolution.
  • Keep access management documentation accurate and up to date to support compliance and process transparency.
  • Collaborate with other IT teams to escalate complex access issues and implement resolutions.
  • Train users on SAP access management features by offering basic guidance and onboarding support.
  • Communicate clearly with team members and stakeholders using strong verbal and written skills.

Skills and Experience

  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
  • Bring 4-8 years of experience in SAP access management or a similar support role.
  • Hold certifications in SAP Access Management or related technologies.
  • Have experience with other IT support tools and ticketing systems.
  • Understand ITIL or similar IT service management frameworks.
  • Demonstrate strong knowledge of SAP Access Control, SAP IDM, and SAP IAG systems.
  • Understand French or German, or effectively use Google Translate to support multilingual communication.
  • Exhibit excellent problem-solving and communication skills.
  • Thrive in a fast-paced and dynamic IT environment.

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