GSPANN is hiring a Retail Application Support Engineer to provide store operations support, handling incident management, inventory systems, and in-store technology troubleshooting.
Description
Roles and Responsibilities
- Develop and run simple Structured Query Language (SQL) queries independently to support store operations.
- Support Radio Frequency Identification (RFID) systems by performing regular maintenance and updates to ensure correct functioning.
- Manage troubleshooting and resolution of issues related to Point of Sale (POS) hardware and software.
- Optimize store processes to ensure smooth daily operations, efficiency, and effectiveness.
- Ensure inventory levels are accurately managed so products remain stocked and available for customers.
Skills and Experience
- Bring 5+ years of experience supporting day-to-day store operations in the retail industry.
- Demonstrate hands-on expertise in incident management, service desk operations, and other support functions.
- Apply excellent communication skills to interact effectively with store associates.
- Develop and write simple Structured Query Language (SQL) queries with confidence.
- Work with inventory management processes to ensure accurate stock tracking.
- Manage and lead support teams effectively.
- Utilize networking knowledge, which is an advantage.
- Bring Java programming knowledge, which is an advantage.
- Apply exposure to store technologies such as Radio Frequency Identification (RFID), Point of Sale (POS), and other store devices.