GSPANN is hiring a Systems Developer to manage ServiceNow platform operations, building automation and integrations while resolving incidents across enterprise workflows.
Description
Roles and Responsibilities
• Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
• Develop and manage integrations between enterprise platforms and business applications using Representational State Transfer (REST) / Simple Object Access Protocol (SOAP) Application Programming Interfaces (APIs), middleware, and automation frameworks.
• Build and maintain scripting and automation that reduce repetitive operational work and standardize routine tasks.
• Ensure end-to-end operational ownership through proactive monitoring, root-cause analysis, recurring issue reduction, and continuous improvement, rather than only reactive ticket resolution.
• Support incidents and escalations as the primary technical resource within the assigned platform area.
• Drive an automation and AI mindset by proactively using modern AI-assisted tools for scripting, troubleshooting, and documentation.
• Manage technical documentation, SOPs, and knowledge repositories.
• Collaborate with infrastructure, application, and vendor teams for issue resolution.
• Design and maintain ServiceNow modules and workflows.
• Develop integrations using APIs, web services, and middleware tools.
• Implement automation for Incident, Change, Problem, and Request Management processes.
• Design and customize forms, workflows, business rules, and service catalogs.
• Support ServiceNow platform enhancements and upgrades.
• Implement scheduling standards, automation policies, observability practices, dashboards, alerting, and monitoring solutions that improve platform reliability and operational visibility.
• Support upgrades, migrations, and environment maintenance for owned platforms.
Skills and Experience
• Bring strong scripting and automation ability, such as PowerShell, Shell, Python, or similar.
• Apply hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
• Demonstrate strong troubleshooting and root-cause analysis (RCA) skills.
• Work with ITIL processes, including Incident, Change, and Problem Management.
• Demonstrate an operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
• Develop the ability to learn and support multiple enterprise platforms beyond a single tool.
• Work with ServiceNow Administration and Engineering, workflow and catalog development, business rules and script development, Incident/Change/Problem/Request Management modules, and API integrations and automation.