We’re looking for a seasoned ServiceNow expert who can confidently own the design, development, and optimization of cutting-edge ServiceNow solutions. The person will drive real impact through powerful integrations, CMDB mastery, and ITIL-aligned innovation across our fast-growing teams.
Description
Roles and Responsibilities
- Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
- Develop and maintain custom applications, workflows, and integrations within ServiceNow.
- Collaborate with process consultants to align platform capabilities with ITIL best practices.
- Manage and optimize ensuring data integrity and alignment with configuration management processes.
- Lead technical discussions and provide guidance.
- Work closely with project managers to support ServiceNow-related project deliverables.
- Perform impact analysis and implement changes following change management protocols.
- Monitor platform performance and implement proactive measures to ensure high availability.
- Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.
Skills and Experience
- At least 6 years of proven experience in ServiceNow.
- ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable
- Experience in ServiceNow integrations using REST/SOAP APIs.
- Hands-on experience with CMDB design, implementation, and maintenance.
- Experience in process consulting and aligning technical solutions with business processes.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
- Exposure to Agile and DevOps methodologies.
- Strong communication and stakeholder management abilities.
- Knowledge of performance tuning and platform security best practices