IT End User Services (EUS) Program Manager

GSPANN is hiring an IT EUS Program Manager to lead end-user device programs, software rollouts, and change management initiatives across the organization.

• Lead end-user computing programs, including software rollouts, device management, enrollment, patching, and compliance.
• Manage change management processes and stakeholder communications for program initiatives.
• Support on-site and hand-and-feet service-desk assistance for end users.
• Build project plans covering scope, business requirements, and completion dates for one or more complex programs.
• Manage cost, resource allocation, and quality and reliability across a portfolio of projects within complex programs.
• Collaborate with IT teams to ensure processes and templates support project and program success.
• Manage multiple project deliverables, communicate program vision, and align IT resources appropriately.
• Optimize project budgets, schedules, and resource levels to drive project success.
• Drive technical and functional teams to deliver critical-path business requirements on time using Agile and Waterfall methodologies.
• Implement corrective action plans when budget or schedule deviations occur.
• Develop short-term and long-term program roadmaps.
• Manage project and program prioritization based on business need and IT capability.
• Drive expectation-setting and leadership alignment across IT and the business.
• Support the development of business cases for proposed initiatives.
• Collaborate with business stakeholders to gather requirements and perform business analysis.
• Manage the vendor selection process and ongoing vendor relationships.
• Ensure strong organization and planning while communicating with stakeholders to meet timelines and maintain satisfaction.
• Support senior leadership with regular risk identification and project health updates.
• Manage changes through appropriate review and approval mechanisms.
• Drive resolution of conflicts between timeline, budget, and scope, escalating complex issues to portfolio management as needed.
• Lead process definition and improvement efforts, guiding others in adhering to and enhancing IT processes.
• Ensure adaptability and resilience across changing or ambiguous work situations.

• Hold a Project Management Professional (PMP) certification, which is an advantage.
• Bring a minimum of ten (10) years of IT experience.
• Demonstrate experience across end-user projects, including software maintenance, patching and compliance, rollouts, and Microsoft Teams setup.
• Bring 5+ years leading and managing diverse projects and programs.
• Demonstrate technical experience across the Software Development Life Cycle (SDLC), Agile, and Scrum methodologies.
• Work with cross-functional teams within the division and across the company.
• Apply strong interpersonal, written, verbal, and listening communication skills.
• Develop project roadmaps in support of program goals.
• Utilize tools such as Microsoft Project, Microsoft 365 (O365), Visio, Excel, PowerPoint, Smartsheet, and Jira.