Head – Carlsberg IT Global Capability Center

Lead and optimize Carlsberg’s GCC, managed by GSPANN, in India. Drive scaling, process maturity, and integration with global teams while ensuring operational excellence and talent development.

• Lead all GCC activities end-to-end, encompassing finance, legal, people, tax, and other operational matters to ensure comprehensive management and oversight.
• Scale and strengthen existing operations and processes to ensure sustainable growth.
• Build and enhance governance and compliance frameworks to maintain high standards in GCC.
• Foster collaboration with global stakeholders to ensure seamless integration and alignment to Carlsberg’s ways of working.
• Build and nurture a strong organizational culture within the GCC, ensuring cultural collaboration and alignment with Carlsberg’s growth culture principles across all levels of the organization.
• Ensure talent attraction, retention, development and engagement initiatives to build a high-performing team culture in partnership with the People and Culture Team.
• Ensure efficiency and budget compliance while operating and scaling GCC.
• Oversee the transition of relevant vendor operations to the GCC via a build-operate-transfer model managing the partner supporting this initiative.
• Create opportunities for capability building while optimizing resources and ensure the GCC is developed in alignment with the IT leadership team’s capability building expectations.
• Manage budgets, KPIs, and overall operational performance to achieve strategic objectives for GCC.
• Support other functions with feasibility analyses to clarify opportunities in order to expand within the similar GCC setup.
• Drive continuous improvement and digital innovation to support Carlsberg’s transformation goals.

• Proven experience managing and building IT teams and GCC operations.
• Strong background in IT service delivery, governance, and transformation.
• Excellent leadership and stakeholder management skills.
• Familiarity with global operating models and India’s talent landscape.
• Experience with matrix organization and can navigate through it.
• Strong leadership, communication, and stakeholder management skills
• Ability to influence and drive change across a global organisation
• Strategic thinking, problem-solving abilities, strong analytical skills
• Ability to collaborate effectively in a cross-functional and multicultural environment
• Experience in managing high-performing diverse teams incl. developing talent
• Thrives in ambiguity and complexity, applying a strategic mindset and strong business insight to navigate challenges and make sound.
• Demonstrates deep customer focus while remaining action-oriented, consistently driving measurable results aligned with organizational goals.
• Cultivates a culture of innovation and continuous learning, building trust across teams and stakeholders through transparency and accountability