Shopify Support Engineer

GSPANN is hiring a Shopify Support Engineer to focus on theme maintenance, API integrations, troubleshooting, and performance optimization. This opportunity involves supporting enterprise e-commerce operations and ensuring seamless store functionality.

• Develop, maintain, and troubleshoot Shopify themes using Liquid Templating Language and Shopify CLI.
• Work with REST APIs, GraphQL, and webhooks to support Shopify integrations and theme functionality.
• Inspect and resolve layout shifts, styling conflicts, and other user interface issues across Shopify themes.
• Troubleshoot Asynchronous JavaScript and XML (AJAX) carts, product swatch selectors, custom scripts, and third-party tracking pixels.
• Troubleshoot browser console errors, network requests, failed API payloads, and performance bottlenecks to resolve technical issues.
• Diagnose and resolve conflicts between installed Shopify applications, including subscriptions, page builders, loyalty programs, and Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) integrations.
• Trace and troubleshoot data flow failures between Shopify and external systems using tools such as Postman and log monitoring platforms.
• Investigate payment provider integrations, Shopify Payments errors, cart-transform functions, and checkout extensibility scripts.
• Analyze server logs and webhook failure logs to identify root causes and implement corrective actions.
• Manage bulk data imports and exports for products, inventory, and customer records using Comma-Separated Values (CSV) files or Microsoft Excel while maintaining data integrity.
• Perform root cause analysis (RCA) for recurring technical issues and recommend preventive measures.
• Manage incidents, service requests, and escalations using help desk and Information Technology Service Management (ITSM) tools such as Jira, Zendesk, and ServiceNow.
• Collaborate with Level 1 (L1) support teams, merchants, and technical stakeholders to troubleshoot issues and ensure timely resolution.

• Demonstrate strong knowledge of Liquid Templating Language and Shopify CLI for theme development, maintenance, and troubleshooting.
• Apply working knowledge of GraphQL, REST APIs, webhooks, and JSON for Shopify integrations and data exchange.
• Troubleshoot Shopify themes, application conflicts, checkout functionality, and third-party integrations.
• Work with log aggregation and monitoring tools such as Datadog or Splunk to investigate technical issues.
• Utilize ticketing and ITSM tools such as ServiceNow, Jira, or Zendesk to manage incidents and support requests.
• Demonstrate working knowledge of JavaScript for Shopify theme customization and troubleshooting (preferred).
• Use browser developer tools, including Google Chrome DevTools and Firefox Developer Tools, to diagnose frontend issues (preferred).