Quality Expert

GSPANN is hiring a Quality Expert to define and govern delivery quality standards, audits, and compliance across multiple engagement models. The role focuses on driving delivery excellence through audits, KPI-based reporting, risk management, and continuous improvement initiatives.

• Define and implement delivery quality standards and governance frameworks across all engagement models.
• Plan and conduct periodic project audits to assess compliance with quality standards, contractual commitments, and delivery best practices.
• Identify non-compliant projects and clearly highlight risks, gaps, and business impact.
• Partner with project managers and delivery leaders to define corrective and preventive action plans for audit deviations.
• Track audit observations to closure and ensure sustained compliance across engagements.
• Escalate critical quality and delivery risks to leadership with clear, actionable recommendations.
• Define mandatory documentation requirements for fixed bid, T&M, managed services, and application development projects.
• Ensure documentation is complete, consistent, and accurate across all projects.
• Create and maintain standardized templates, checklists, and delivery guidelines.
• Define, measure, and monitor delivery KPIs covering schedule, cost, margin, SLA compliance, quality, and customer satisfaction score (CSAT).
• Build dashboards and reporting mechanisms to provide leadership-level visibility.
• Analyze KPI trends and drive data-backed delivery improvements.
• Standardize project status reports, client communication decks, and executive presentations.
• Ensure reporting quality, consistency, and alignment with client expectations.
• Conduct training and enablement sessions on quality processes, audit readiness, and reporting standards.
• Act as a trusted advisor to the Project Manager (PMO), delivery, and leadership teams.

• Strong experience in IT services delivery, quality assurance, PMO, or delivery excellence roles.
• Hands-on experience conducting project audits across multiple delivery models.
• Coach delivery teams on effective client communication and reporting practices.
• Drive continuous improvement initiatives based on audit findings and KPI insights.
• Ability to influence cross-functional teams without direct authority.
• Strong analytical, documentation, and stakeholder communication skills.