Technical Program Manager – Retail

GSPANN is hiring a Technical Program Manager for Retail to lead large, multi-year technology programs end to end, focusing on delivery governance, stakeholder alignment, and smooth rollout of new retail systems.

• Lead medium to large cross-divisional, multi-year projects from initiation through planning, control, and implementation using the client's project management practices.
• Ensure delivery of core project artifacts, including the project charter, plan, schedule, requirements, design, development, testing, and implementation.
• Manage policies and procedures, standards, contracts, risks, and issue resolution across the program.
• Develop detailed project plans and manage project budgets.
• Collaborate with resource managers to organize project teams and align resource needs.
• Drive proactive identification, evaluation, and management of cross-project interdependencies.
• Manage program progress and communicate status regularly to sponsors and stakeholders, and to senior leadership as needed.
• Support strategic roadmap planning and facilitate portfolio review meetings with the supporting materials.
• Optimize business processes by identifying improvement opportunities and applying process improvement techniques to streamline workflow, communication, and resource efficiency.
• Ensure smooth implementation of new technologies and vendor integrations by applying domain and interface expertise.
• Collaborate with software engineers on technical walkthroughs to confirm technical feasibility and uphold standards across departments.

• Hold a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent technology experience.
• Bring a minimum of 10 years of progressively responsible experience designing, developing, and implementing software projects on open-source services frameworks.
• Demonstrate 10+ years of project management experience.
• Apply 5+ years of experience in retail systems development and delivery, which is an advantage.
• Bring hands-on experience with Xstore POS.
• Develop and execute implementation strategies for complex systems.
• Manage stakeholder relationships with a strong understanding of organizational change management.
• Apply delivery frameworks and practices, including Waterfall, Agile, Development and Operations (DevOps), and Lean, in the contexts where each fits.
• Demonstrate command of complex technical principles and concepts to solve a wide range of tasks, projects, and problems.
• Develop effort and impact estimates across solution options, and influence technical discussions and decisions.
• Work with distributed Unix and Linux systems, Python, Java Enterprise Edition (J2EE) application servers, clustered database systems, and source control systems.
• Manage and prioritize numerous concurrent tasks, coordinating activities with a high sense of urgency.
• Bring excellent presentation, verbal, written, and listening skills, flexing communication style across all levels from individual contributors to executives.
• Demonstrate strong interpersonal and leadership skills in collaboration, facilitation, and negotiation to achieve business goals across broad teams.
• Apply an entrepreneurial mindset that challenges the status quo, champions change, and influences others to adopt it.
• Bring a people-first approach that communicates with honesty, builds trusting relationships, and creates space for others to do the same.
• Demonstrate courage and personal accountability in decision-making while maintaining a positive, approachable working style.