Technical Engagement Manager

GSPANN is hiring a Technical Engagement Manager to lead global delivery engagements, driving client relationships, program governance, and account growth across retail and e-commerce accounts.

• Lead delivery across multiple global teams, acting as the single point of contact for the account from offshore.
• Manage client satisfaction, delivery quality, and account growth, including business review meetings and regular metrics reporting to leadership.
• Drive Request for Proposal (RFP) activities from offshore for new opportunities, working with onsite account managers to identify growth opportunities and resource needs.
• Collaborate with HR and hiring teams to ensure timely fulfillment of resource needs, and mentor next-level leaders.
• Build relationships with senior client stakeholders through ongoing architecture, design, and program planning discussions.
• Develop blueprints for business transformation, applying consulting and relationship-management expertise alongside deep knowledge of IT tools, techniques, systems, and solutions.
• Ensure knowledge continuity by conducting knowledge-sharing sessions, publishing case studies, and maintaining program and project documents in a knowledge-base repository.
• Drive delivery efficiency by identifying accelerators, innovations, and the right team composition based on complex interdependencies.
• Design program and project plans, defining objectives, benefits, and success criteria, and tracking progress for report creation.
• Support program reviews with stakeholders to identify and resolve issues, providing delivery governance for escalated project issues.
• Optimize account margins while monitoring all phases of the project (requirement gathering, design, execution, and closure) and recommending corrective actions.
• Manage program and project progress against Key Result Areas (KRAs) and Key Performance Indicators (KPIs), taking charge of conflict, risk, and dependency management.
• Implement scope management by conducting cost and organizational impact analysis for program changes and sharing findings with the client.
• Ensure team engagement through regular performance reviews, conflict resolution across work streams, and goal-setting input for performance appraisals.
• Support associates by identifying training needs based on the client's changing focus and motivating participation in recruitment drives, training, and other organizational initiatives.

• Hold a Project Management Professional (PMP) certification, which is an advantage.
• Bring strong experience in the Java / J2EE web development stack combined with Agile delivery practices across offshore and onshore models.
• Demonstrate expertise in program management, managing multiple tracks simultaneously across matrix organizations with varying technology practices.
• Apply strong e-commerce or retail domain experience to client engagements.
• Work with senior stakeholders to establish rapport, credibility, and influence that drives results across the organization.
• Manage high-performance teams of 50+ resources across single or multiple accounts, motivating individuals and creatively resolving cross-functional issues amid changing priorities.
• Develop and communicate clear status updates to technical, business, and executive teams, taking ownership of critical issues through to resolution.
• Utilize flexibility and resourcefulness to manage changing operational goals and demands, with a passion for operational excellence and governance.